Where can I find Cymour pods?
Cymour pods are located in townships & corporate campuses all over Pune. Click here to check out our locations.
What is a premium cycle?
We offer cycles with the following features
🚲 Up to 21 Gears Speed
🚲 Light weight Aluminium Alloy Body designed to take load.
🚲 Front Shock Absorbers
🚲 Adjustable Seats
🚲 Disk Brakes
🚲 Wider and Broader Tyres that give you comfortable and grippy ride
I want a Cymour pod near me! What do i need to do?
We are excited to know about that!
Please drop in an enquiry here and we will get in touch with you
What are 'Pay As You Go' and 'Monthly' subscription models?
Cymour offers two subscription models at the moment
Pay As You Ride
Buy ride minutes as you need starting from ₹250 onwards. There are no daily time limits.
Buy 180 daily minutes at a monthly cost of ₹500. Any additional daily ride time is charged at maximum of ₹100. This is not a recurring subscription and you can switch or renew whenever you want to.
We are soon introducing a new flexible subscription model suited for every type of rider out there. Stay tuned!
Why am I being charged when I am not riding?
Your ride starts when you unlock the cycle at a pod and stops when you lock the cycle at a Cymour designated pod. You will be charged as long as the cycle is with you and out of a Cymour pod. If you believe you are being charged in error please get in touch with us.
I was charged for a ride that i did not start!
Please get in touch with us.
I could not finish the ride and I am being charged!
Please get in touch with us.
Why was my account was flagged?
We flag accounts for the following reasons
🚲 If we are unable to verify your personal details
🚲 Misuse of our services
🚲 Reported behavior
Why do you need my personal details such as address and photo identification?
Cymour engages a large community of cycling enthusiasts. In order to keep it amicable we validate each member's identity. We collect the following details
🚲 Government issued photo identification
🚲 Your current address
🚲 Your phone number
You will not be able to use our services without providing the above details
We also collect optional emergency contact numbers to contact during an emergency
How do I close my account?
We are sorry to see you go!
Please get in touch with us by sending an email to firstname.lastname@example.org.
What is a ride?
Your ride starts when you unlock a cycle from one of our pods.
You can take it with you wherever you want for as long as you wish to.
Your ride ends when you lock the cycle and park it in one of our pods.
At the moment you can park only in the pods in your township.
How can I start a Ride?
Click here to check how you can start a ride
Which pods can I start and finish my rides?
You can start a ride from any of the pods in your township.
You can end the ride by locking and parking the cycle in any of the pods in your township.
You cannot finish ride in a pod located in a different township.
Why can't I start a Ride?
Here are a few reasons why you may not be able to start a ride.
🚲 You have not purchased ride minutes
🚲 You may have pending credit minutes from your last ride
🚲 Your subscription may have expired
🚲 You did not update your profile or your account may have been flagged
🚲 You are trying to start a ride from a pod that is not in your township
🚲 Bluetooth, location, internet services are not available on your phone
Please get in touch with us if you still are unable to start a ride.