Renacle Customer Service
Renacle Cycling Cycle Share Bicycle Rental Agreement
Effective Date: January, 2018.
PLEASE READ THIS AGREEMENT CAREFULLY. IT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF THE SERVICE.
The Renacle Cycling Private Limited (herein after referred as Renacle) will provide all its Services under the brand name Cymour to its User/s/Rider/s/Customer/s/Vendor/s.
Now in consideration of Your use of any of the Services (defined below), Renacle requires that You (User, Rider, You, or Your) to unconditionally agree to all terms and conditions specified in this Bicycle Rental Agreement (Agreement). The Services provided by Renacle are composed of several elements such as, (1) Renacle Cycle Share bicycle parking locations (Locations), (2) Renacle Cycle Share bicycles (Cycle or Cycles), and (3) all other related equipment, personnel, and information provided or made available by Renacle and a mobile application that may enable You, Rider/s User/s to discover, reserve, unlock, rent and return Cycles (the Application); (3) a website located at Cymour.com (the Website).
You agree and acknowledge that You have CAREFULLY READ all terms and conditions before entering into this Agreement. Capitalized terms have the meanings given to them where defined in this Agreement.
Basic Use Conditions
- The Cycle must be locked at the end of the ride. If the Cycle is not locked, the ride will continue and you will continue to be charged. For more details, please refer to the term 2.3 below.
- Upon completion of your ride, the Cycle must be parked at a Cymour specified/authorized Station/s, i.e. the Cycle shall not be parked on private property or in a locked area or in any other non-public space.
- All traffic and bicycling laws must be obeyed by you, including wearing of helmet while riding the Cycle.
- You must forthwith report any damaged or malfunctioning of the Cycles to Renacle via its App or via e-mail/Website.
Renacle expressly agrees to let, and You expressly agrees to take on rental the Cycle subject to the terms and conditions set out herein. Unless otherwise indicated, all monetary values set forth in this Agreement shall be deemed to be denominated in Indian Rupees.
1. GENERAL RENTAL AND USE OF CYCLE.
1.1 You are the Sole User: Renacle and You are the only parties to this Agreement. You are the sole renter and is solely responsible for compliance with all terms and conditions contained herein. You understand that when You unlock a Cycle from the Rental Station Location, the Cycle must be used only by You. You must not allow others to use a Cycle that You have activated from the Rental Station Location.
1.2 You are At Least 18 Years Old: You represent and certify that You are at least 18 years old. Minors who are more than 13 years of age may use Renacle Cycle Share, but only if the Service is subscribed for by and under the responsibility of the minor's parent or legal guardian. By authorizing use of the Service by a minor, the parent or legal guardian agrees s/he is fully, solely responsible and liable for all injuries, damages, and costs and expenses, death, consequences arising from or related to the minor's use of the Service. The parent's or legal guardian's expressly guarantees, represents, and warrants: that (i) the parent's or legal guardian's; and (ii) the minor's shall accept and agree to comply with all terms and conditions of this Agreement as a Rider.
1.3 You are a Competent Cycle User: You represent and certify that You are familiar with the operation of the Cycle, and reasonably competent and physically fit to ride the Cycle. By choosing to ride a Cycle, You assume all responsibilities and risks for any injuries or death or medical conditions. You are responsible for determining Weather conditions, including torrential rain, snow, hail, ice or electrical storms, make it dangerous to operate a Cycle. You are advised to adjust Your riding behavior and braking distance to suit the weather and traffic conditions.
1.4 Cycle is the Exclusive Property of Renacle: Rider agrees that the Cycle and any Renacle equipment attached thereto, at all times, remain the exclusive property of Renacle. You must not dismantle, write on, or otherwise modify, repair or deface a Cycle, any part of a Cycle, or other Renacle equipment in any way. You must not write on, peel, or otherwise modify or deface any sticker on a Cycle, perform stunts on a Cycle in any way. You must not use a Cycle or other Renacle Cycle Share equipment for any advertising or similar commercial purpose.
1.5 Cycle Operating Hours and Cycle Availability: Rider agrees and acknowledges that the Cycles may be available 24 hours a day, 7 days/week, 365 days per year, except in the case of events outlined in section 4.6. Cycles must be rented within the maximum rental time limits set forth below. The numbers of Cycles are limited and Cycle availability is never guaranteed.
1.6 Rider Must Follow Laws Regarding Use and/or Operation of Cycle: Rider agrees to follow all laws pertaining to the use, riding and/or operation of the Cycle, including all state and local laws and the rules and regulations pertaining to bicycles in the area where you are operating the Cycle, including without limitation any helmet laws.
1.8 Prohibited Acts: Rider agrees to the following:
- You must not ride a Cycle while carrying any briefcase, backpack, bag, or other item if it impedes Your ability to operate safely the Cycle.
- While riding a Cycle, You must not use any cellular telephone, text messaging device, portable music player, or other device that may distract You from safely operating the bicycle.
- You must not operate a Cycle while under the influence of any alcohol, drugs, medication, or other substance that may impair Your ability to safely operate a Cycle.
- You must not carry a second person on a Cycle.
- You may only use locking mechanisms provided by Renacle. You shall not add another lock to the Cycle or to lock a Cycle to anything.
- To end a ride the Cycle must be parked at a designated Cymour Rental Station/s, i.e. the Cycle cannot be parked on private property or in a locked area or in any other non-public space.
- The Cycle must be parked in a space that is visible.
1.9 Cycle is intended for Only Limited Types of Use: Rider agrees that he/she will not use the Cycle for racing, mountain Cycle riding, stunt or trick riding. Rider agrees that he/she will not operate and/or use the Cycle on unpaved roads, through water (beyond normal urban riding), or in any location that is prohibited, illegal and/or a nuisance to others. Rider agrees that he/she will not use the Cycle for hire or reward, nor use it in violation of any law, ordinance or regulation.
1.10 Weight and Cargo Limits: You must not exceed the maximum weight limit for the Cycle (100 Kilogram) or the cargo carrier/basket on the Cycle (7 Kilograms), and You must not otherwise use the cargo carrier improperly with regard to type of contents or any visual obstruction or riding impediment. Rider acknowledges that the front carrier/basket and back basket of the Cycle, if available, is intended for light goods only, and that he/she will not carry people or animals anywhere on the bicycle.
1.11 No Tampering: You must not tamper with, attempt to gain unauthorized access using, or otherwise use Renacle Cycle Share system or other Renacle Cycle Share equipment other than for purposes of using a Cycle pursuant to this Agreement.
1.12 Reporting of Damage or Crashes: Rider must report immediately within 30 minutes, any accident, crash, death, damage, personal injury, stolen or lost Cycle, to Renacle. If a crash involves personal injury, property damage, or a stolen Cycle, Rider shall file a report with the local police department within 24 hours. Rider agrees that he/she is solely liable and responsible for any misuse, consequences, claims, demands, causes of action, losses, liabilities, damages, injuries, costs and expenses, penalties, attorney's fees, judgments, suits or disbursements of any kind or nature whatsoever related to a stolen or lost Cycle. Renacle may at its sole discretion provide a SAVE OUR SOUL i.e SOS option in its Mobile Application for assistance to the User. However User shall be solely responsible for compliance with this clause and Renacle shall in no way be liable and responsible in the event Rider fails to comply with this clause.
1.13 Rider Responsibility for Cycle Use and Damage: Rider agrees to return the Cycle to Renacle in the same condition in which it was rented. Rider will not be responsible for normal wear and tear.
2. PAYMENT AND FEES.
2.1 Fees. Rider may use the Cycle on a pay per ride basis or as otherwise in accordance with the pricing described in the app. In each case, fees and other charges may be subject to applicable taxes and other local government charges, which may be charged and collected by Renacle. Renacle will charge the Rider's credit, debit card or other agreed payment methods the amount of the fees as described in this Agreement.
2.2 Promo Codes. Promo codes (discounts) are one-time offers and can only be redeemed via Renacle App. Renacle reserves the right to modify or cancel discounts at any time. Discounts are limited to one per customer and account and may not be combined with other offers. Discounts are non-transferable and may not be resold.
2.3 Maximum Rental Time and Charges. There are three subscription models for rental
A. Pay As You Go - wherein you can add maximum of 200 cycling minutes with a minimum recharge of Rs. 200. This model has no daily limits. If user is in a ride and cycling minutes are exhausted, You will be credited additional cycling minutes till you finish Your ride. You shall be liable to pay for such credited additional cycling minutes. In order to resume ride next time, You must recharge with basic amount and credited additional cycling minutes amount.
B. Monthly /Annual Subscription – You can opt for Monthly Subscription at Rs 500/- or Annual Subscription at Rs 5000/-. In monthly subscription option, You can ride for a maximum of 180 minutes daily. In case Your ride times exceeds daily limit of 180 minutes, You will be charged maximum of Rs 100/- for that day till 12 am. You agree that the Cycle will not get unlocked until You pay this additional Rs 100/- to Renacle. You cannot have any more rides in that day after reaching this limit. On renewing subscription, You must pay credit wallet time amount on top of basic recharge amount.
After return of the Cycle, the rider will be charged the accumulated rental charges, or the maximum day charge; whichever is less. Cycles not returned (locked and a ride concluded) within 24 hours will be considered lost or stolen, and Rider may be charged up to $600 and a police report may be filed. Renacle may also charge a service fee of $25 for rentals in excess of 24 hours where the Cycle is not lost or stolen. We have three models for payment – A. Pay As You Go wherein you can add cycling minutes as you need with a minimum recharge of Rs. 200. This model has no daily limits. If user is in a ride and wallet time is exhausted, user will be credited wallet time till she finished her ride. In order to resume ride next time, user must recharge with basic amount and credit wallet time amount.
B. Monthly (300) /Annual (3000) – User can ride for a maximum of 180 minutes daily. If a ride extends above this limit, she is credited with a maximum of 100 minutes wallet time per day till the ride is finished. She cannot have any more rides in that day after reaching this limit. On renewing subscription, user must pay credit wallet time amount on top of basic recharge amount.
2.4 Valid Credit Card or Debit Card. Rider must input a valid credit or debit card number and expiration date before Rider will be registered to use the Service. Rider represents and warrants to Renacle that Rider is authorized to use any cards Rider furnishes to Renacle. Rider authorizes Renacle to charge the card for all fees incurred by Rider. All fees are subject to applicable sales taxes and other local government charges, which may be charged and collected by Renacle. If Rider disputes any charge on credit or debit card account, then Rider must contact Renacle within 10 business days from the end of the month with the disputed charge, provide to Renacle all trip information that is necessary to identify the disputed charge, such as the date of the trip and the approximate starting and ending times. Rider agrees to immediately inform Renacle of all changes relating to the card.
2.6 Pick Up Fees. If You are unable to return a Cycle to a valid area (i.e. You deactivate the Cycle on private property, a locked community, or another unreachable area), and request that the bicycle be picked up by Renacle staff, Renacle, at its sole discretion, may choose to charge You a pick-up fee up to $120. If any Cycle accessed under Your account is abandoned without notice, You will be responsible for all Trip Fees until the Cycle is recovered and deactivated, plus a service charge (currently $120.00) to recover the Cycle. Fees are subject to change.
3. RELEASES; DISCLAIMERS; LIMITATION OF LIABILITY; ASSUMPTION OF RISK.
3.1 Releases. Claims means, collectively, any and all claims, injuries, demands, liabilities, disputes, causes of action (including statutory, contract, negligence, or other tort theories), proceedings, obligations, debts, liens, fines, charges, penalties, contracts, promises, costs, expenses (including attorneys' fees, whether incurred at trial, on appeal, or otherwise), damages (including consequential, compensatory, or punitive damages), or losses (whether known, unknown, asserted, unasserted, fixed, conditional, or contingent) that arise from or relate to (a) any of the Services, including any of the Cycles, equipment or related information, or (b) Rider's use of any of the foregoing. Released Persons means, collectively Renacle and all of its owners, director/s, share holder/s, managers, affiliates, employees, agents, representatives, successors, and assigns. In exchange for Rider being allowed to use any of the Services, Cycles, and other equipment or related information provided by Renacle, Rider (acting for Rider and for all of Rider's family, heirs, agents, affiliates, representatives, successors, and assigns) do hereby fully and forever release and discharge all Released Persons for any and all Claims that Rider has or may have against any Released Person. Such releases are intended to be general and complete releases of all Claims. The Released Persons may plead such releases as a complete and sufficient defense to any Claim, as intended third party beneficiaries of such releases. Rider expressly agrees to indemnify, release and hold harmless Released Persons from all liability for any such property loss or damage, personal injury or loss of life, whether caused by the sole or partial negligence of Renacle and/or the negligence of others, whether based upon breach of contract, breach of warranty, active or passive negligence or any other legal theory, in consideration for using and/or operating the Cycle.
YOU DO HEREBY ACKNOWLEDGE AND AGREE THAT YOUR USE OF ANY OF THE SERVICES, RENACLE CYCLES, OR RELATED EQUIPMENT IS AT YOUR SOLE RISK.
TO THE FULLEST EXTENT PERMITTED BY LAW, AND WITH RESPECT TO YOUR USE OF ANY OF THE SERVICES, RENACLE CYCLES, OR RELATED EQUIPMENT, RENACLE AND ALL OTHER RELEASED PERSONS DISCLAIM ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
ALL OF THE SERVICES, RENACLE CYCLES, AND RELATED EQUIPMENT ARE PROVIDED AS IS AND AS AVAILABLE (AND YOU RELY ON THEM SOLELY AT YOUR OWN RISK).
RENACLE AND ALL OTHER RELEASED PERSONS DO NOT REPRESENT OR WARRANT THAT ANY OF THE SERVICES, RENACLE CYCLES, OR RELATED EQUIPMENT WILL BE IN GOOD REPAIR OR ERROR-FREE, AND DELAYS, OMISSIONS, INTERRUPTIONS, OR INACCURACIES COULD EXIST WITH RESPECT TO ANY OF THE SERVICES, RENACLE CYCLES, OR RELATED EQUIPMENT.
3.3 Limited Liability.
RIDER DOES HEREBY ACKNOWLEDGE AND AGREE THAT, EXCEPT AS MAY OTHERWISE BE LIMITED BY LAW, RENACLE AND ALL OTHER RELEASED PERSONS ARE NOT RESPONSIBLE OR LIABLE FOR ANY CLAIM, INCLUDING THOSE THAT ARISE OUT OF OR RELATE TO (A) ANY RISK, DANGER, OR HAZARD DESCRIBED IN THIS AGREEMENT, (B) RIDER'S USE OF, OR INABILITY TO USE, ANY OF THE SERVICES, CYCLES, OR RELATED INFORMATION, (C) RIDER'S BREACH OF THIS AGREEMENT OR RIDER'S VIOLATION OF ANY LAW, (D) ANY NEGLIGENCE, MISCONDUCT, OR OTHER ACTION OR INACTION BY RIDER,(E) RIDER'S FAILURE TO WEAR A BICYCLE HELMET WHILE USING A CYCLE, OR (F) ANY NEGLIGENCE, MISCONDUCT, OR OTHER ACTION OR INACTION OF ANY THIRD PARTY.
RIDER DOES HEREBY WAIVE ALL CLAIMS WITH RESPECT TO ANY OF THE FOREGOING, INCLUDING THOSE BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTORY, OR OTHER GROUNDS, EVEN IF RENACLE OR ANY OF THE OTHER RELEASED PERSONS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH CLAIMS.
THE TOTAL LIABILITY OF RENACLE AND ALL OTHER RELEASED PERSONS FOR ALL CLAIMS, INCLUDING THOSE BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR OTHER GROUNDS, IS LIMITED TO THE SUM OF RS 1000/-.
3.4 Assumption of Risk by Rider. Rider is solely and fully responsible for the safe operation of the Cycle at all times. Rider agrees that Cycles are machines that may malfunction, even if the Cycle is properly maintained, and that such malfunction may cause injury. Rider agrees that riding a Cycle involves many obvious and not-so-obvious risks, dangers, and hazards, which may result in injury or death to Rider or others, as well as damage to property, and that such risks, dangers, and hazards cannot always be predicted or avoided. Rider agrees that such risks, dangers, and hazards are Rider's sole responsibility, including, but not limited to, choosing whether to wear a bicycle helmet as required by law or utilize other protective gear. Rider agrees that if Rider's use of any of the Services causes any injury or damage to another person or property, then Rider may be liable for all resulting injuries, damages, and related costs. By choosing to ride a Cycle, Rider assumes full and complete responsibility for all related risks, dangers, and hazards, and Rider agrees that Renacle and all other Released Persons are not responsible for any injury, damage, or cost caused by Rider to himself and also with respect to any person or property, including the Cycle itself.
3.5 Indemnification. You will indemnify and hold the Released Persons harmless from all losses, suits, claims or other proceedings arising out of or relating to Your use of Cycles and any breach of the terms of this Agreement; provided, however, that Released Persons must notify You as soon as practicable after the date notice of such loss, suit, claim or other proceeding is served on Released Persons directly or otherwise brought to the attention of Released Persons.
4.1 Safety Check. Before each use of a Cycle, Rider shall conduct a basic safety inspection of the bicycle, which includes inspecting the following: (i) trueness of the wheels; (ii) safe operation of all brakes; (iii) proper attachment of the seat, pedals, and basket, if any; (iv) good condition of the frame; and (v) any sign of damage, unusual or excessive wear, or other mechanical problem or maintenance need. Rider agrees not to ride the Cycle if there are any noticeable issues, and to immediately notify customer service to alert Renacle of any problems.
4.2 Lost or Stolen Bicycle. If a Cycle is not returned within 48 consecutive hours, then the Cycle is deemed lost or stolen and a police report may be filed with local authorities by Renacle. The data generated by the Renacle's computer is conclusive evidence of the period of use of a Cycle by a Rider. Rider must report Cycle disappearance or theft to Renacle immediately.
4.3 Helmets; Safety. Renacle recommends that all Riders wear good quality Cycling helmet that has been properly sized, fitted and fastened according to the manufacturer's instructions. Rider agrees that none of Renacle and its Released Parties are liable for any injury suffered by Rider while using the Service, whether or not Rider is wearing a helmet at the time of injury. Rider may need to take additional safety measures or precautions not specifically addressed in this Agreement. The Rider shall wear a reflective Jacket, reflective Cycling Vest.
4.4 Bicycle Routes. Rider agrees that Renacle does not provide or maintain places to ride Cycles, and that Renacle does not guarantee that there will always be a safe place to ride a Cycle. Roads, bicycle lanes, and bicycle routes may become dangerous due to weather, traffic, or other hazards.
4.6 Limitations on Availability of Service. Renacle makes every effort to provide the Service 365 days per year, but does not guarantee that the Service will be available at all times, as force majeure events or other circumstances might prevent Renacle from providing the Service. Access to the Service is also conditioned on the availability of Cycles within the designated Cymour Rental Stations. Renacle does not represent or warrant the availability of any Service or the availability of any Cycle at any time. Rider agrees that Renacle may require Rider to return a Cycle at any time.
5. Term and Termination.
5.1 Term. The term of this Agreement begins when Rider first registers via app and uses the Service, and the term ends 10 years after Rider's last use of the Service; provided, however, that Rider's and Renacle's personal financial responsibility under this Agreement expires one year after the Rider's last use of the Service.
5.2 Termination - At any time and from time to time, and without Rider's consent, Renacle may unilaterally terminate Rider's right to use the Service, in Renacle's sole discretion and without any notice or cause. Rider may terminate Rider's use of the Service at any time; provided, however, that (i) no refund of Subscription shall be given by Renacle to the Rider, (ii) the term of this Agreement continues in accordance with this Agreement, (iii) Rider may still be charged any applicable additional fees in accordance with this Agreement. This Agreement remains in full force and effect, in accordance with its terms and conditions, after any termination of Rider's right to use any of the Service, regardless of how the Agreement is terminated.
7. License to Image and Likeness. For good and valuable consideration, the receipt and adequacy of which are hereby acknowledged, You do hereby knowingly, voluntarily, and irrevocably: (1) give Your full and unconditional consent to Renacle and its affiliates, successors, and assigns to use at any time and from time to time, without any restriction, Your appearance and voice in photographs, videos, and other recordings related to Your use of the Services, on all websites and for all press, promotional, advertising, publicity, and other commercial purposes, including all formats and media, whether now known or hereafter devised, throughout the world and in perpetuity; (2) grant to Renacle and its affiliates, successors, and assigns (a) the right to photograph, videotape, and otherwise record Your appearance and voice related to Your use of the Services, at any time and from time to time, (b) all rights, copyrights, title, and interests in the results of such photographs, videos, and other recordings, as a work for hire for copyright purposes, and (c) the right to use, reproduce, exhibit, distribute, transmit, alter, and exploit, at any time and from time to time and as Renacle may decide in its sole discretion, such photographs, videos, and other recordings, or any component thereof, and all related merchandising, promotions, advertising, and publicity; and (3) waive, release, and discharge all Released Persons from all Claims that You have or may have for any libel, defamation, invasion of privacy, right of publicity, infringement of copyright, or violation of any right granted by You in this paragraph.
8 Notice. Renacle may be contacted by emailing email@example.com
9 Choice of Law; Dispute Resolution. This Agreement is governed by, and must be construed and enforced in accordance with, the laws of India. For every dispute regarding this Agreement: (i) the prevailing party is entitled to its costs, expenses, and reasonable attorney fees (whether incurred at trial, on appeal, or otherwise) incurred in resolving or settling the dispute, in addition to all other damages or awards to which the party may be entitled; (ii) each party consents to the jurisdiction of the courts situated in Pune. The parties agree that any dispute will be first subject to mediation. Every mediation must be completed within 6 months of the date when the initial notice demanding mediation was provided by any party. If, for any reason, the dispute is not resolved through mediation within the 6-month period, then the parties may continue seeking to resolve the dispute by use of any process, including litigation by trial.
10 Waiver and Severability. No waiver of any breach of any provision of this Agreement is a waiver of any other breach or of any other provision of this Agreement. The provisions of this Agreement are independent of and separable from each other, and no provision shall be affected or rendered invalid or unenforceable by virtue of the fact that for any reason any other or others of them may be invalid or unenforceable in whole or in part.
11 Cumulative Remedies. All rights and remedies granted under or referred to in this Agreement are cumulative and nonexclusive, and resort to one does not preclude the availability or applicability of another or to any other right or remedy provided by law.
12 Final Agreement; Modification by Renacle. This Agreement contains the complete, final, and exclusive integrated agreement between the parties with respect to its subject matter. This Agreement supersedes all other prior agreements, written or oral, relating to such subject matter. At any time and from time to time, and without Rider's consent, Renacle may unilaterally amend, modify, or change this Agreement, in its sole discretion and without any notice or cause. By continuing to use any Service after any amendment, modification, or change, Rider has agreed to be bound by all such amendments, modifications, and changes. Rider must carefully review this Agreement on a regular basis to maintain awareness of all amendments, modifications, and changes. The pricing set forth on the Cymour Application/Website supersedes all pricing set forth in this Agreement.
13 Contract Interpretation. The headings in this Agreement do not affect the interpretation of this Agreement. Or is not be exclusive in its meaning. Including means including, but not limited to. Unless the context otherwise requires, words in the singular number or in the plural number shall each include the singular number or the plural number. All pronouns include the masculine, feminine, and neuter pronoun forms.
RIDER ACCEPTANCE OF AGREEMENT
I certify that I am the Rider, I am 18 years old or over, and I have read and expressly agree to the terms and conditions set forth in this Agreement.
I certify that I am the Parent and/or Legal Guardian of the Rider, who is more than 13 years old, and I am 18 years old or over. I have read, and I expressly agree to, the terms and conditions set forth in this Agreement and authorize use of the Service by the minor Rider.
The Renacle Cycling Private Limited (herein after referred as Renacle) will provide all its Services under the brand name Cymour to its User/s/Rider/s.
We collect two basic types of information from you in conjunction with your use of the App, personal information and non-personal information. Personal information is information that you supply to us, as described more fully below, i.e., when you use our Services, obtain a subscription, complete a survey, register on the App, upload content, participate in a community, or provide your e-mail address. Personal information is any information that can individually identify you and includes, among other things, your name, e-mail address, telephone number, postal address, credit card, billing and contact information. Non-personal information includes information that does not personally identify you, but it may include tracking and usage information about your location, demographics, use of the App and the Internet.
Please note that, you cannot browse the App without submitting your personal information to us. The following lists the most common ways in which we may collect your personal information.
- Registration for an account on the App
- Use of the account through the App, including rental of a Cycle
- Payment information submitted to Renacle when renting a Cycle
- Registration for an event sponsored by Renacle
- Profile information that You provide for Your user profile
- Social media information that you authorize
- Certain location data, as described below
- Uploading Content to the App
- Submitting an application to work at Renacle
- Participation in surveys, contests, or sweepstakes
- Sign up to receive alerts or other information via email, text or instant message from Renacle
- Request for customer service, support requests or other assistance
- App related communications, e.g. account verification; technical notification
- Participation in communities, commenting to blog entries and participation in other forums
- Submission of content or other data and information on any part of the App that permits it
- Any other place on the App where you knowingly volunteer personal information
- Health data, gender, location data during ride (ride start to ride end)
In addition, when you interact with the App, we may collect certain information that does not identify you individually and our servers may automatically keep an activity log of your use of our App (Non-Personal Information). Generally, we collect and store the following categories of Non-Personal Information:
- Non-identifiable demographic data such as age, gender, and five digit zip code as part of collecting personal information
- Device information about your computer, browser, mobile device, or other device that you use to access the App. This information may include IP address, geolocation information, unique device identifiers, browser type, browser language, and other transactional information.
- Analytics and usage information about your use of the App, including GPS routes, and status of GPS chips.
- Device information about the Renacle Cycle, including time stamps, battery status.
- Additional traffic data and log files such as time of access, date of access, software crash reports, session identification number, access times, and referring App addresses.
- Other information regarding your use of the App.
- Crash logs, app screens
Collection of Your Source IP Address/Location Information
We collect and store location information about you on the App and associated with your account that you volunteer on the App or enable through the App or your device. We will collect location information regarding the location of the Renacle Cycles, the routes taken by these Cycles, and the rental status of these Cycles. We will not collect any location information that you do not volunteer or enable, but you must agree to provide certain location information in order to use the Service. We also collect and store your device's source IP address which may disclose the location of your device at the time you access the App.
Collection of Personal Information From or Through Social Media Sites or Using Your Social Media Logon
When you interact with any Service Provider page or account on a social media platform, such as Facebook, Twitter, Google+, Tumblr, LinkedIn, YouTube, Instagram or Pinterest, we may collect the personal information that you make available to us on that page or account including your account ID or handle. However, we will comply with the privacy policies of the corresponding social media platform and we will only collect and store such personal information that we are permitted to collect by these social media platforms. If you publish your social media profile on our Service, we may collect personal information that you make available as part of that profile.
Collection of Information From Other Sources
We also may collect information about you that we may receive from other sources or from our offline interactions with you to, among other things, enable us to verify, update information contained in our records and to better customize the App for you. We may also collect Personal Information from credit reporting agencies to, for example, determine your creditworthiness, credit score, and credit usage, in accordance with applicable laws.
Collection of Personal and Non-Personal Information Through Surveys and Promotions
Collection of Third Party Personal Information Through Tell-A-Friend Feature
We may from time to time conduct a referral service to introduce people you know to our Apps and Service. If you choose to use our referral service to tell someone about our Apps and Service or a discount on the Apps and Service, we will ask you for your contact's name and email address. We will automatically send your contact a one-time email inviting him or her to visit our App. We store this information for the purpose of sending this one-time email and tracking the success of our referral program. Your contact may contact us at firstname.lastname@example.org to request that we remove this information from our database.
We use both session cookies and persistent cookies. We do not use flash cookies, web storage, web beacons or other technology that tracks your browsing history across multiple Apps.
Third-party ad serving companies and other unaffiliated advertisers also display advertisements on our Apps. As part of their service, they may place a separate cookie on your computer or utilize other data collection and tracking technologies, to collect information such as your IP address, browser type, the server your computer is logged onto, the area code and zip code associated with your server, and whether you responded to a particular advertisement. We do not control these third parties' tracking technologies, how they may be used, or the information they may collect and we are not responsible for the privacy policies or the content of those third parties. Please visit the sites of those businesses at the links above to review their privacy policies. We may add or change the list of third party ad servers from time to time and we encourage you to check this section for changes.
Many of the third party advertisers that place tracking tools on our Apps are members of programs that offer you additional choices regarding the collection and use of your information.
Similarly, you can learn about your options to opt-out of mobile app tracking by certain advertising networks through your device settings. For more information about how to change these settings for Apple, Android see:
Apple: http://support.apple.com/kb/HT4228 do
Please note that opting-out of advertising networks services does not mean that you will not receive advertising while using our Apps or on other Apps, nor will it prevent the receipt of interest-based advertising from third parties that do not participate in these programs. It will, however, exclude you from interest-based advertising conducted through participating networks, as provided by their policies and choice mechanisms.
How Do We Use Your Information?
We use the information we learn from you to help us personalize and continually improve your experience on the App. We may use your Personal and Non-Personal Information in the following ways:
- To provide the Renacle Service to you as you request
- To track the Cycles
- To upload your content to our App as you request
- To permit you to update, edit, and manage your content on our App
- To communicate with you about your account or transactions with us (including service related announcements) and send you information about features and enhancements on our App
- To communicate with you about changes to our policies
- To communicate with you about your comment to a blog post
- To personalize content and experiences on our App, including providing you reports, recommendations and feedback based on your preferences
- To disclose anonymized Personal Information to disclose statistics and analytics and other details regarding the use of our App.
- To optimize or improve our products, services and operations
- To automatically update the App on your device
- To detect, investigate, and prevent activities that may violate our policies or be illegal
- To perform statistical, demographic, and marketing analyses of users of the App
Use of Your Location Information
Specifically, we use your location information to:
- Track the use of the Renacle Cycles
- Personalize content on our App, including providing you reports, recommendations and feedback based on your preferences
- Optimize or improve our products, services and operations
- Detect, investigate, and prevent activities that may violate our policies or be illegal
- Perform statistical, demographic, and marketing analyses of users of the App and their purchasing patterns
Combination of Your Personal Information
We use the information from one portion of the App on other portions of the App or elsewhere in our network of Apps, apps, and other interactive features, or in reports and analysis, all of which are owned and operated by Renacle, and we may combine information gathered from multiple portions of the App into a single customer record or analysis or report. We also use and/or combine information that we collect off-line or we collect or receive from third party sources to enhance, expand, and check the accuracy of your customer records.
Who Do We Provide Your Information To?
Business Partners, Sponsors and Third Parties
We may share your Personal Information with our sponsors investors, consultants and other business partners from time to time.
We have third party agents, subsidiaries, affiliates and partners that perform functions on our behalf, such as hosting, billing, push notifications, storage, bandwidth, content management tools, analytics, customer service, fraud protection, etc. These entities have access to the Personal Information needed to perform their functions and are contractually obligated to maintain the confidentiality and security of that Personal Information. They are restricted from using, selling, distributing or altering this data in any way other than to provide the requested services to the App.
We may also use or disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to (a) conform to applicable law or comply with legal process served on us or the App; (b) protect and defend our rights or property, the App or our users, and (c) act under emergency circumstances to protect the personal safety of us, our affiliates, agents, or the users of the App or the public. This includes exchanging information with other companies and organizations for fraud protection.
What Steps Are Taken To Keep Personal Information Secure?
We are concerned about ensuring the security of your Personal Information. We exercise great care in providing secure transmission of your information from your device to our servers. Personal Information collected by our App are stored in secure operating environments that are not available to the public. Our security procedures mean that we may occasionally request proof of identity before we disclose your Personal Information to you. Please understand, however, that while we try our best to safeguard your Personal Information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100%secure.
How Can We Transfer Your Personal Information?
How Long Do We Keep Your Information?
Following termination or deactivation of your account, Renacle, its Clients, Affiliates, or its service providers may retain information (including your profile information) and user Content for a commercially reasonable time for backup, archival, and/or audit purposes. If you have any questions about termination or deactivation of your account, please contact us directly at email@example.com
What Happens When I Link To or From Another App?
Changes to This Policy
WHAT ARE YOUR CHOICES AND HOW DO YOU OPT-OUT?
We believe you should have choices about the collection, use and sharing of your information. Although you cannot opt-out of all data collection when you visit our Apps, you can limit the collection, use and sharing of your personally identifiable information.
Collection of Personal Information. All personally identifiable information is provided on a voluntary basis. If you do not want Renacle to collect such information, you should not submit it to the App. However, doing so will restrict your ability to access some content and use some of the functionality of the App.
Please note that while you may opt out of online behavioral advertising and other targeted advertising served by participating companies through App you may still see other types of advertising on the App, it just may not be as relevant or targeted to your interests.
Accessing and Correcting Your Information. If you have an account with Renacle, you may review and change your information by logging into your account and editing your profile. Be advised that we may not be able to delete your Personal Information without also deleting your user account. You will not be permitted to examine the Personal Information of any other person or entity and may be required to provide us with Personal Information to verify your identity prior to accessing any records containing information about you. We may not accommodate a request to change or delete Personal Information if we believe doing so would violate any law or legal requirement, or cause the information to be incorrect.
Closing account does not mean deleting information from our servers.